Terms & Conditions

1. Privacy Policy

Your privacy is essential to us. We collect and use personal information as needed to fulfill orders, enhance user experience, and provide relevant updates. By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.

Data Collection: We collect personal details such as name, contact information, and payment details to process orders and support services.
Data Use: Your data is used for order processing, customized experiences, and optional promotional content (with opt-out options available).
Data Security: We use industry-standard practices to protect your data but cannot guarantee absolute security.
Third-Party Sharing: Data is shared only with trusted third parties, such as payment processors and shipping partners, as necessary.

2. Shipping Policy

We provide delivery services across Nepal for smartphones, accessories, and more. The following terms apply to all orders:

Processing Times: Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates: Shipping charges are calculated and displayed at checkout based on your location and order.
Delivery Times: Expected delivery times are 3–7 business days for smartphones and 1–5 business days for accessories. These are estimates and may vary due to factors outside our control.
Order Tracking: Upon shipping, you’ll receive an email with tracking details to monitor your package’s progress.
Delays: Pranish Store is not responsible for delays caused by carriers, weather, or other external factors.

3. Return & Refund Policy

We accept returns under specific conditions as outlined below:

Return Period: Returns are accepted within 7 days of delivery.
Eligibility: Returned items must be unused, in original packaging, and include all accessories.
Refund Process: Refunds are processed within 5–7 business days after receiving and inspecting the returned item and will be issued to the original payment method.
Non-Refundable Items: Certain items, such as apple devices, smartphones and opened accessories or final sale items, are non-refundable.

4. EMI Policy

Our EMI (Equated Monthly Installment) service allows customers to purchase select products with monthly installments, subject to approval and specific terms:

Eligibility: EMI is available for eligible EMI products. Approval is based on meeting financing partner criteria.
Installment Periods: Choose from 6, 9, or 12-month EMI plans based on product and financing terms.
Interest Rates & Fees: Interest rates and fees vary by financing provider and EMI plan. Terms are presented at checkout.
Documentation: Applicants must provide valid ID and meet additional requirements specified by our financing partner.
Approval: All EMI approvals are at the discretion of our financing partners. Pranish Store is not liable for approval outcomes or the terms set by financing institutions.

5. Lucky Wheel Policy

The Pranish Store Lucky Wheel feature offers customers a chance to win exciting rewards on our website for a limited time.By participating, you agree to the following:
Eligibility: The Lucky Wheel is available for customers during specific promotional periods. Prizes and offers are subject to availability.
Entertainment Purpose: The Lucky Wheel is intended for entertainment only and is not a form of gambling or betting.
Randomized Outcome: The wheel’s results are generated by an algorithm, and Pranish Store does not influence or guarantee any specific outcomes.
No Liability: Pranish Store is not responsible or liable for the outcome of any spin. All results are final and non-negotiable.
Limited Availability: The Lucky Wheel feature may be removed or paused at any time without prior notice.

6. Liability & Disclaimer

Product Information: We strive for accurate product listings but cannot guarantee error-free information.
External Links: Our website may contain links to third-party sites. Pranish Store is not responsible for the content or practices of these external sites.
Limitation of Liability: Pranish Store is not liable for any direct or indirect damages or losses resulting from the use of our website, products, or services, as permitted by law.

7. Modifications to Terms & Conditions

Pranish Store reserves the right to update these Terms & Conditions at any time without prior notice. Changes will be posted on this page, and continued use of our website signifies acceptance of the revised terms.

8. Contact Us

For questions or more information about these terms, please contact us at support@pranishstore.com.

Last updated: November 5, 2024

By using Pranish Store’s website or making a purchase, you agree to be bound by these Terms & Conditions. Thank you for choosing Pranish Store!